How it works

This is what happens from the time the student contacts us to the time she starts taking regular classes.

Before the Trial Lesson: 

1. Student contacts us for a Free Trial.

  • Student fills in our Contact Form to register for a free trial lesson. 
  • Don't miss out any details and give us maximum options so that we can assign a most suitable tutor.

2. We assign the most suitable teacher.

  • We assign the most suitable teacher based on the student's availability and learning objectives. 
  • We send out an email to both Student and Teacher to confirm the day and time of the Trial lesson.

3. Student adds the Teacher to her Skype contacts.

  • Since our classes are delivered via Skype, it is important for the Student to have a Skype account. 
  • If you don't have a Skype account, you can create one here.
  • Add the Teacher assigned to your Skype contacts. 

4. Teacher sends the Lesson Notes for the class.

  • Teacher gets in touch with the student to send the Lesson Notes (pdf file) for the class. 
  • Although you can look at the notes on your screen, we recommend that you print out the Lesson Notes. 
  • It is easier to write down the notes in the blank spaces in the Lesson Notes as the Teacher explains. 
  • Our teacher can also follow any book preferred or requested by the student. 

During the Trial Lesson: 

5. Student meets Teacher on Skype on the agreed day & time.

  • Both Teacher and Student will log into their Skype on the day/time of the class. 
  • Teacher will send a greeting message to the Student and then call to begin the class. 

6. Student and Teacher interact during the class.

  • Student refers to the Lesson Notes (whether printed out or on their computer screen) during the class.
  • Teacher and Student interact using text chat, voice chat and video chat. They see and talk to each other. 
  • The teacher will type in the Skype window as she explains. Don't forget to open your Text window!
  • Normally, students are given homework to do after the class and this is corrected in the next class. 

After the Trial Lesson:

7. Student sends feedback after the Trial Lesson.

  • Student sends feedback after the trial using the Student Trial Feedback Form
  • If they want to sign up for regular classes, they inform us of the package they wish to purchase. 

8. We send an invoice to the student.

  • We send an invoice to the student with our account details and payment options.

9. Student makes payment and reconfirms schedule for regular classes.

  • Student makes payment to our account and sends us a proof of payment. 
  • Student reconfirms the days/time they wish to have regular classes.
  • After receiving your proof of payment, we will confirm by email that we have received your payment.

10. Student starts taking regular classes.

  • Student and Teacher meet online according to the agreed schedule. 
  • Teacher will send the lesson notes 2-3 days before the class.