Terms

1. General

1. Our French classes in Singapore are delivered online through Skype or Zoom with a 'live' teacher (not pre-recorded videos).

2. You can choose one of these 3 formats for the French classes: private lesson (1 student), semi-private lesson (2 students) or group lesson (3 or more students).

3. System requirements to take our online French classes in Singapore: a computer, an internet connection (broadband or a good/stable wifi), a microphone, a speaker and a webcam (optional).


2. Payment

1. ALL classes must be PRE-PAID to a bank account designated by French Faster.

2. We can only deliver classes after we have received a solid Proof of Payment.

3. We accept the following modes of payment: Bank Transfer, ATM deposit, Credit Card, Debit Card, Western Union and Paypal.

4. We can send you our Payment details after you inform us of (a) the package that you wish to purchase, and (b) your preferred payment option.

5. We must receive the exact tuition fees into our account. Please add any payment transfer charges applicable, otherwise this charge (its equivalence w.r.t. class hours) will be deducted from the total hours.

6. For every payment, send the Proof of Payment to (a) French Faster (payment@frenchfaster.com) and (b) your French tutor.


3. Tutor

1. You are assigned ONE DEDICATED TUTOR who will work closely with you throughout the program.

2. If for any reason you are not satisfied with a tutor, let us know and we will assign another one to you.

3. If the assigned tutor cannot teach a scheduled class, we will assign a replacement tutor (if available) and the class will not be cancelled.  However, if you prefer to reschedule the class with the assigned tutor, you can discuss with the tutor and agree on a day/time that is possible for both of you.

4. The tutor will teach and assist with homework and classwork during class time only.


4. Break

1. The tutor is entitled to a short break after every 55 min of class.

2. Break times are as follows: 1h class: 5 min | 1.5h class: 5 min | 2h class: 10 min | 3h class: 15 min


5. Booking and Confirmation of classes

1. We only accept booking for pre-paid classes.

2. Our tutors will only teach pre-paid classes that have been booked in advance.

3. We consider a class booked after student and tutor have clearly agreed on the class days/time.

4. To book classes, inform your tutor and French Faster of your preferred days/time, giving maximum options regarding your availability.

5. You are not required to book classes for ALL paid hours at once; you can do it in stages keeping in mind the Use-by date for the package you have purchased.

6. Book classes for days/time you can commit so as to avoid any deduction from your total paid hours in case of any change in schedule.

7. For classes paid but not yet booked, we cannot guarantee the same teacher/schedule for future classes.

8. To keep the same tutor/schedule for the NEXT batch of classes, pre-pay for it as soon as possible so that the tutor can book the slots for you.


6. Change in Schedule (Cancellation/Rescheduling/Postponement)

1. You can only cancel/reschedule/postpone 10% of your booked classes without any deduction from your total paid hours only if you give the tutor and French Faster a minimum 24-hour notice.

2. If you reschedule/cancel/postpone with less than 24-hour notice, the lesson hour(s) booked will be deducted from your total paid hours.

3. To cancel/reschedule/postpone a class without any deduction from your total paid hours, the Student or Parent (for Kids/School students) must inform both the Tutor and French Faster with a 24-hour notice.

4. The date/time of the rescheduled class must be agreed by both Tutor & Student and reconfirmed by Email to tutor & French Faster.

5. If the Tutor cancels/reschedules/postpones a class with less than 24-hour notice, you will be entitled to cancel/reschedule/postpone a future class without any deduction from your total paid hours (on top of the 10% allowed) for the inconvenience caused.


7. Replacement/Make-up class

1. You are allowed to have replacement/make-up class for 10% of your booked classes paid only if you give the tutor and French Faster a minimum 24-hour notice.

2. The replacement/make-up might be on a different day from the regular class and with a different tutor.

3. We will provide a make-up class if we cancel the class due to any unforeseen situations (power cut, internet connection problem at the tutor’s end, natural disasters, tutor illness, etc).


8. Absence without notice

1. If you are absent without notice, your teacher will send you an 'Absence without Notice' email. The lesson hour(s) booked will be deducted from your total paid hours.

2. We do not provide any replacement/make-up class for cases of 'Absence without notice'.


9. Lateness

1. Your tutor will send you a greeting message on Skype at the scheduled class time. If there's no response from you after 5 minutes, the tutor will make a Skype call; after 10 minutes, the tutor will send you a Class Reminder email; after 20 minutes, the tutor will send you an 'Absence without Notice' email.

2. If there is no response from you after 20 minutes, the tutor is granted the permission to leave.

3. If you have informed your tutor you will be late, the tutor will wait for you on Skype and teach you for the time that remains for that booked class.

4. If the tutor is late for a class, she will owe you the time lost and will make up for it in future classes.


10. Homework

1. Your tutor will correct any homework assigned to you or done by you during class time itself.

2. If you wish to have your homework corrected outside class time, inform your tutor and she will deduct the time spent in homework correction from your total paid hours.

3. If you require extra assistance with school homework or explanation, we can only do it during class time.


11. Use-by date

1. Use-by date for purchased lessons is as follows from the start date (first class): 4h = 6 weeks | 10h = 12 weeks | 20h = 16 weeks

2. Purchased lessons not used within the Use-by date cannot be redeemed, refunded or transferred.


12. Refund policy

  1. If you wish to discontinue classes anytime within the Use-by date, we shall refund 70% of the remaining value of your Tuition Fees within 45 days, after adjustment based on hours consumed and prevailing rates at the time of billing.
  2. We shall also deduct transfer changes incurred (if any) to send you back the fund.

13. Communication and Troubleshooting

1. We strongly recommend that you save our contact details and also add us (Skype ID1: frenchfaster and Skype ID2: nageebg) to your Skype contacts. This will allow us to assist you promptly in emergencies.

2. Our Helpdesk Support (Email, Skype chat, Phone call, Skype call) is only available as follows:

    Monday to Friday from 10.00-18.00 Singapore time.

3. We prefer all official communication in this order of preference: (a) Email, (b) Skype Chat, (c) Phone Call, (d) Skype call to French Faster.

4. We strongly recommend that you copy frenchfaster.help@gmail.com and frenchfaster@gmail.com for all URGENT emails that require the immediate attention of our Management Team.


14. Agreement

The use of our services shall imply that you have read, understood and agreed to ALL our Terms and Conditions above.